Prescription Drug Discount Card FAQ

How much does the card cost?
Where can I get the card?
Can I use it right away?
Does every member of my family need their own card?
Which pharmacies accept the card?
How much will I save?
Will I always receive the lowest price?
Can I find out the discounted price before going to the pharmacy?
Do I still need insurance?
Can I use it as often as I need it?
Can I use my card to get discounts on over-the-counter products and non-prescription medications?
Can I use it to receive a discount on medication for my pet?
How is this prescription discount program different from traditional prescription insurance?
What happens if I lose my card?
Can I use my prescription discount card with my current insurance benefit to reduce my costs?
Where can I get more information?

How much does the card cost?
Hanover County provides the prescription drug discount card at no cost to County residents. This program has been made available to Hanover County through an agreement with the National Association of Counties (NACo).

Where can I get the card?
The free Prescription Discount Card is available at all of Hanover County’s branches of the Pamunkey Regional Library. They are located at Hanover Courthouse, Ashland, Mechanicsville, Atlee, Rockville and Montpelier. The libraries are generally open Monday-Saturday except on holidays. Go to http://www.pamunkeylibrary.org/ for the operating hours and locations of each branch.

The card also can be picked up at the front desks of the Hanover County Departments of Social Services, Community Services and Community Resources, which are located in the Hanover Human Services Center in Ashland. The hours of those offices are 8:30 a.m.-4:30 p.m. Monday-Friday. The address of the Hanover Human Services Center is 12310 Washington Highway, Ashland, 23069.

Can I use it right away?
Yes, use your card to start saving immediately. Present your prescription discount card at a participating retail pharmacy when you fill or refill your prescription.

Does every member of my family need their own card?
No. Everyone in the family can use the same card.

Which pharmacies accept the card?
The prescription discount card is accepted at over 59,000 retail pharmacies nationwide, including many of the leading chains. Ask your local pharmacy if they participate or call toll-free 1-877-321-2652 to find out if your pharmacy participates in this program. You can also go to http://www.caremark.com/naco

How much will I save?
While savings on each prescription may vary, you can save an average of 20% off of the pharmacy’s regular retail price for commonly-prescribed drugs whenever the prescriptions are not covered by insurance. This is an average; your exact savings can vary depending on the prescription drug and the price you have paid before.

Will I always receive the lowest price?
Yes. You will receive the best price available to you. Sometimes pharmacies will price a particular medication lower than the discount rate provided by the card. If that happens, you will receive the lower price.

Can I find out the discounted price before going to the pharmacy?
Because prices can vary by location, only the actual pharmacy can tell you the exact price of the prescription. You can look up an estimated price for medication at https://naco.advancerx.com/advpcsrx_MemberSite/index.jsp. You can also get an estimate by calling 1-877-321-2652, toll-free.

Do I still need insurance?
Yes. The prescription discount card does not replace having insurance.

Can I use it as often as I need it?

Can I use my card to get discounts on over-the-counter products and non-prescription medications?
Not usually. However, discounts are available for many diabetic supplies. 

Can I use it to receive a discount on medication for my pet?
Yes. If your pet has been prescribed a medication, you may receive a discount by taking the prescription to a participating retail pharmacy.

How is this prescription discount program different from traditional prescription insurance?
This plan is not insurance; it is a prescription drug discount program. The card provides immediate discounts at the pharmacy. Upon presenting your card to the pharmacist, you will pay the lower of a discounted price or the pharmacy’s regular retail price. There are no claim forms to fill out and no limit to the number of times you can use the card. These discounts are available only at participating retail pharmacies.

What happens if I lose my card?
Please call 1-877-321-2652, toll-free.

Can I use my prescription discount card with my current insurance benefit to reduce my costs?
Your card cannot be used in conjunction with insurance. However, you can use your card to purchase prescriptions that are not covered by insurance.

Where can I get more information?
You can call 1-877-321-2652 toll-free. You can also visit http://www.caremark.com/naco